Precision Waterjet Cutting & Custom Part Nesting

I’ve taken the liberty of sending some material your way for this next job. Basically, these parts are fixes for the stupid mistake of another supplier of ours. I should have learned by now, if you want it done right, have Direct Waterjet do it for you…

You guys cut some aluminum panels for me last year. The work that you did for me was exceptional. By the way, the work has been exhibited quite a bit.

You guys do business the way my father taught me business should be done.

Just wanted to say thanks for the parts we received. They look great and we look forward to working with you again going forward. Thanks also for the fantastic customer service. You have really distinguished yourself in this regard.

Mahalo Bill! Have a good evening and thanks for all the hard work in this. You guys are fantastic!

I am so pleased with how things have gone so far and I will be recommending your services to everyone I know. If I have more work in the future you better believe I will be contacting you again!

I just wanted to thank you for the professional service.  The parts have been excellent with all of the ones we have measured thus far being within +/-.001 on our critical dimension and with all being within +/-.005.  You will be our first choice for waterjet cutting going forward.   We will also pass your information to other engineers we know and tell them it is worth the parts traveling from Illinois to Texas to do business with you when they need 2D cutting.

Trudianne, Bill, 

We received the parts! Tell all your crew thank you and great job (including the UPS guy). Awesome customer service! We will certainly be in touch for all our future waterjet needs.

Thanks again this was by far my favorite vendor audit.

It was a pleasure working with you. I appreciate the openness in quoting and communications.
I am sure we will have opportunities to send work your way in the future.

Thanks and the sign looks awesome! I’ll send you some pics once we figure the best way to mount.

Thank you so much for all of your help- you are one of the more responsive, helpful, and kind companies I have ever worked with.

Thanks Trudianne, You are wonderful.

Thanks guys, The rings look great. The operators are already claiming that they work better and improve the quality of their work. They are begging me to order more…

Hey! I just got the knives and for the past 2 hours we’ve been playing with them, they came out amazing! thank you so much!

You guys are awesome. Thanks so much!

Man you guys are always under promising and over delivering. I love it!

Thank you, thank you, thank you. You're a life saver!

Hey guys! So I just received the steel discs and they are flawless!!!! Thank you so much! You’re awesome! :D

The ornaments turned out beautifully! You do incredible work and I can’t thank you enough. I gave my wife one already so that we could hang it on our tree this year and she was floored. We also gave one to her sister and she loved it as well. I have a feeling that we’re going to come back to you very soon with another order. I also wanted to mention how great your customer service is. You helped bring my vision to life and you did it without so much as a hiccup or any push back. You worked with my design file and made it compatible with your equipment and didn’t even charge for the extra work. So nice. What I find really funny is that I’ve already received the ornaments from you whereas some of the other places I contacted at the same time about this project are just now getting back to me with an email response (all “no’s”). Again, thank you so much. Please stand by for a possible second order. Have a great day!

Thanks for your hospitality! I never really got a hug from a supplier before, and then you came and hugged me, too! (Just kidding, Bill).

It is great meeting you two. The work you provide for us is excellent, and generally comes with no leadtimes. We appreciate the support.

Plates arrived today and look great! Thanks so much for all of your help and we will contact you again for our next project!

Hey stuff happens. Thank you for taking the time to make it right. Most shops would have just blamed me and told me to give them more money. You guys are alright in my book.

I got the parts, all is just fine. This transaction was such a pleasure! I wish everyone would function this way. I love and appreciate worries free service, this way we can focus on the real things.

I really appreciate the flexibility.